Reviews
Insights from Our Satisfied Customers
At Reliable A/C & Heating Inc., we believe in the power of feedback. Customer reviews are an essential part of our commitment to continuous improvement and transparency. They provide valuable insights into the experiences of those we serve and play a crucial role in shaping our services.
Reliable AC & Heating installed a new Air Conditioner in my downtown apartment. The process from start to finish was smooth and professional. They were able to come to my place to troubleshoot same day, which is a lot to ask on a hot day with just hours to respond. They ordered a new AC and got it installed just a few days later. They continued to provide helpful and courteous service after the install as we troubleshot issues with the building’s cooling tower. I would gladly recommend them to anyone in the LA area who needs HVAC service or replacement.
I had a wonderful experience with Reliable Ac & heat! I was overwhelmed with how attentive they were over the phone. From my first call I felt they were trustworthy. Most of the time when searching for these services you feel like you are being ripped off etc. Reliable was not only professional they went over and beyond and came to my house to fix our heat on New Year’s Day which is a Holiday. It was life saving because it was freezing. They are Amazing!
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
Services
Heating system repair, Thermostat repair
I first hired Reliable Air Conditioning and Heating ten years ago, to install a ductless a/c unit in a bedroom not cooled or heated by my central a/c system. Due to their expert maintenance of the unit as needed, the ductless unit, as well as my older central unit both still work properly now 10 years later. Karen and Eli, the owners, care deeply to provide prompt, quality services with the help of their well-trained, polite, professional and efficient crew. I can always count on them to come to my rescue for emergency services during heat waves or occasionally during lack of heat in the bitter cold. They are aptly named RELIABLE, so you can stop shopping around and call them for a thorough well-done outcome. I rarely write reviews and this glowing one is LONG OVERDUE. This company has become like family and I feel fortunate and grateful to have them in my arsenal of exemplary business relationships. In my experience, those are few and far between in the service industry, and so very hard to find. Thank-you Karen for your problem solving and dedication to customer satisfaction. I never have to panic, knowing I can trust in you and your crew, especially Santiago, to take care of everything! Also, many thanks for taking all the proper precautions to keep your customers and employees safe during this covid crisis. Your caring accomodating ways completely shine through in every way. I look forward to many more years of our association!!! With gratitude, Diane Hollo
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
Services
A/C system maintenance, Install thermostat, Install AC, Ductless heating & A/C services, Heating system maintenance, HVAC duct & vent cleaning
Excellent work in replacing our HVAC system and exceptional customer service. They went above and beyond to be sure I got the DWP rebate for our new heat pump. I heartily recommend Reliable!
I have a 10-yr old Carrier Infinity. The Infinitive control was not broken and beyond repair. I called many Carrier authorized dealers, Reliable A/C is the ONLY company that quickly diagnosed the problem over the phone (free) and found me the new replacement thermostat. Karen is a totally dedicated manager, committed to customer, and most importantly transparent and honest. Despite the huge demand for their service, Karen was able to have the thermostat installed on their first available service appointment. To me, Reliable A/C is simply the best in expertise, service, responsiveness and value.
Positive
Responsiveness, Quality, Professionalism, Value
Services
Install thermostat
Understanding Our Customer Feedback
Every review we receive is an opportunity to celebrate our successes and identify areas for improvement. We consider our clients’ feedback as a cornerstone of our business, guiding us in our ongoing efforts to deliver unparalleled HVAC services across the Los Angeles area. This feedback helps us uphold our standards for excellence in customer service, workmanship, and reliability.
The Role of Reviews in Our Services
Reviews from our customers offer a glimpse into the real-life impact of our work. From the professionalism of our NATE-certified technicians to the effectiveness of our heating and cooling solutions, your reviews help inform others about what to expect when choosing Reliable A/C & Heating Inc.
Our Commitment to Authentic Feedback
We are committed to presenting genuine and unedited reviews. Each piece of feedback is an authentic representation of a real customer experience. These reviews serve as a testament to our effort to maintain the highest level of integrity and transparency in all our interactions.
Sharing Your Experience
If you’ve used our services and wish to share your experience, we encourage you to leave a review. Your insights not only help us improve but also assist fellow community members in making informed decisions about their HVAC needs. Together, we can ensure that our community remains comfortable, safe, and well-served throughout the year.