Reviews
Insights from Our Satisfied Customers
At Reliable A/C & Heating Inc., we believe in the power of feedback. Customer reviews are an essential part of our commitment to continuous improvement and transparency. They provide valuable insights into the experiences of those we serve and play a crucial role in shaping our services.
The team is excellent! They provided a quick, conservative and honest assessment of my HVAC system. They found the necessary materials to repair and replace my faulty ducting. They completed all of the repairs quickly and communicated with me throughout the process. I’m very thankful for their assistance and my restored heat.
Positive
Responsiveness, Quality, Professionalism
Services
Heating system repair, Repair HVAC
I found Reliable Air Conditioning & Heating to be very customer-oriented and responsive. They evaluated the issues with my old broken furnaces and knew exactly what to do to get heat back into my home. Eli and Renzo thoroughly checked out my heaters and gave me a detailed analysis of what was wrong and what needed to be done. Technicians Jaime and Rudy worked hard without delay or interruption. They worked efficiently and did a complete clean-up afterward. Karen in the office was courteous, knowledgable and professional, and Janelle in the office was very nice and well organized. I highly recommend this company. I found them capable and concerned with customer care.
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
I highly recommend Reliable AC & Heat! They are extremely reliable, knowledgeable and truly experts in the field. I spoke with Karen who is so nice and knowledgeable and she explained in detail the issue and how they were going to repair it. She is amazing! They were responsible and on time. Santiago who did the repairs with another technician was great and they took lots of care in doing everything right. I will use them for all of my air conditioning needs and will recommend them to my friends and family.
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
This review is LONG overdue, but I can't recommend Reliable AC highly enough. This was my first time working with them and they were referred to me by a family member who has used them in the past, but I have never had a company go so far out of their way to make sure I was getting the most savings possible for my project. I had to replace my HVAC unit and they really went out of their way to make sure I didn't miss out on $6k in rebates that were about to run out and I can't speak highly enough of their professionalism and expertise. Karen in particular is an absolute pleasure to work with throughout the entire process.
Positive
Responsiveness, Punctuality, Professionalism
Services
HVAC duct & vent repair, Install AC, Thermostat installation, HVAC duct & vent cleaning
Reliable came through for us in a timely, professional way when our entire HVAC needed to be replaced in Los Angeles at the end of July during a heat wave, while we were out of the country. Their customer service and communication with us during this stressful time was unprecedented, and even though there were delays in supplies, they were able to come out within 24hrs and install within a couple of weeks. I HIGHLY RECOMMEND Reliable for your air conditioning and heating needs. Wonderful company!
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
Understanding Our Customer Feedback
Every review we receive is an opportunity to celebrate our successes and identify areas for improvement. We consider our clients’ feedback as a cornerstone of our business, guiding us in our ongoing efforts to deliver unparalleled HVAC services across the Los Angeles area. This feedback helps us uphold our standards for excellence in customer service, workmanship, and reliability.
The Role of Reviews in Our Services
Reviews from our customers offer a glimpse into the real-life impact of our work. From the professionalism of our NATE-certified technicians to the effectiveness of our heating and cooling solutions, your reviews help inform others about what to expect when choosing Reliable A/C & Heating Inc.
Our Commitment to Authentic Feedback
We are committed to presenting genuine and unedited reviews. Each piece of feedback is an authentic representation of a real customer experience. These reviews serve as a testament to our effort to maintain the highest level of integrity and transparency in all our interactions.
Sharing Your Experience
If you’ve used our services and wish to share your experience, we encourage you to leave a review. Your insights not only help us improve but also assist fellow community members in making informed decisions about their HVAC needs. Together, we can ensure that our community remains comfortable, safe, and well-served throughout the year.